Frequently Asked Questions

Everything you need to know about shopping with The New Originals.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries can take between 7-14 business days depending on the destination.

How do I return or exchange an item?

You can return any unworn, unwashed items within 30 days of delivery. Simply visit our returns portal to generate a prepaid shipping label and initiate your exchange or refund.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your collections limited edition?

Yes, many of our pieces are produced in limited quantities to maintain exclusivity and reduce waste. Once an item is sold out, it may not be restocked unless specifically noted.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.